Frequently Asked Questions

Immediately contact us at connect@haceacoffee.com with any questions about your order. Please include your order number with your message.

We package your green coffee in compostable or recyclable bags that are heat sealed to minimize exposure to oxygen.

The Hacea Roaster Spotlight brings attention to some incredible work by our roasting partners

Hacea Coffee Source will not be roasting or shipping this coffee. All orders are placed directly with the featured roaster so they can roast fresh and ship directly to you.

Hacea Coffee Source does not profit from this collaborative program. This effort is entirely to promote our roasting partners.

After signing up for our email list, you will receive an email which includes a code for free standard shipping within the USA. The email will have the subject titled "Welcome to Hacea Coffee Source!"

If you do not have this email in any of your inboxes, please reach out to us via connect@haceacoffee.com and we will be happy to assist you.

At this time, we are only offering shipping within the U.S. and Canada. If you would like to place an order, but need to ship it outside of the U.S. please contact us via email at connect@haceacoffee.com.

Once your order is shipped, you will receive a confirmation email with tracking information and a link to track your order.

If you are missing your tracking number, please let us know at connect@haceacoffee.com

Store your green coffee in a cool environment with minimal oxygen that has stable humidity. Your kitchen cabinet should be an ideal place to store your coffee.

Avoid storing in direct sunlight or in the garage or someplace where the bags could condensate.

Yes.

We offer pick up as an option to save shipping costs. Our current pick up hours are Saturdays from 8:00am to 12:00pm.

Get in touch with us if you would like to schedule a pickup outside of our current hours. connect@haceacoffee.com

Yes.

Our warehouse hours are currently Saturdays 8:00am to 12:00pm - We hope to expand these hours in the near future!

Get in touch with use if you would like to schedule an appointment outside of our current hours. connect@haceacoffee.com

No. We only offer green coffee.

We provide green coffee and share our experience with roasting coffee, but we do not sell roasted coffee.

We do roast samples using the Ikawa PRO100 machine to be cupped, and we can provide roasted samples for your wholesale inquiries. 

We also have a rotating feature that highlights our roaster partners! If you are looking to support Hacea but you are not a roaster, check out our current Roaster Spotlight!

Simply fill out our new partner application form and email the completed form to connect@haceacoffee.com so we can get the ball rolling right away.

We prefer to get to know all of our partners so let's schedule a call to discuss what you are looking for and how we can best serve you.

Yes.

Please get in touch with us at connect@haceacoffee.com or through our contact form and we would be happy to share our pricing and learn about your coffee needs.

Yes.

We offer both green and roasted samples to roasters looking for wholesale quantities. Let's connect to have a discussion about what you are looking for. Reach out to connect@haceacoffe.com

Many of the producers that we work with have organic certification at the farm level, however we rarely import these coffees with the certification intact. If you are looking for coffees that are grown organically or if you are looking for an Organic Certificate, please get in touch with us for options. 

Yes.

Let's connect to discuss potential collaboration.

We do not roast coffee at Hacea (other than samples), however we do have many years of experience roasting coffee. All of our in-house roasting is on sample roasters, but we do have access to other roast profiles. Contact us to discuss specific roasting needs and we would be happy to help out!

Yes.

We have decades of combined industry experience that include:

• Cafe and retail build outs

• Roastery build outs

• Green coffee purchase planning

• Equipment planning and purchasing

• Barista training

• Roaster training

Get in touch with us so we can understand your needs and how we can best serve you and your business.

Yes.

We will gladly receive any green coffee samples and provide cupping feedback.

Please get in touch with us at connect@haceacoffee.com for instructions before shipping any samples.